At Rivbao (Guangzhou) Optical Technology Co., Ltd., we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please review our returns and exchanges policy below to help guide you through the process.

Returns

If you are not fully satisfied with your purchase, we accept returns under the following conditions:

• The item must be in its original, unused condition, and packaging.
• The return must be initiated within 14 days of receiving your order.
• Custom-made or personalized items cannot be returned unless defective or damaged.
• The item must not have been damaged due to misuse or improper handling.

To return an item, please contact us at [email protected] to initiate the return process. You will need to provide the following information:

• Your order number
• A description of the reason for the return
• Photographs of the item, if applicable

Exchanges

If you would like to exchange an item for a different size, color, or style, we are happy to assist you. Please note the following:

• Exchanges must be requested within 14 days of receiving your order.
• The item you wish to exchange must be in its original, unused condition, and packaging.
• Custom-made or personalized items cannot be exchanged unless defective or damaged.
• Customers are responsible for the shipping costs associated with returning the item for exchange, unless the item is defective or incorrect.

To initiate an exchange, please contact us at [email protected] with the following details:

• Your order number
• The item you wish to exchange
• The reason for the exchange
• The new item(s) you would like to receive

Non-Returnable Items

Some items are non-returnable, including:

• Custom-made or personalized products (unless defective)
• Gift cards
• Products marked as final sale or clearance

If you are unsure whether your item qualifies for return or exchange, please contact us before sending it back to avoid any confusion.

Return Shipping

Unless the item is defective or we made an error with your order, you are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return is received. We cannot guarantee that we will receive your returned item if you do not use these services.

Refunds

Once we receive your returned item and confirm it meets our return conditions, we will process your refund. Refunds will be issued to the original payment method, excluding any shipping fees. Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] within 7 days of receipt. We will arrange for a replacement or refund, including shipping costs, for defective or damaged items.

How to Initiate a Return or Exchange

To begin the return or exchange process, please contact us via email at [email protected] and include the following details:

• Your order number
• The reason for your return or exchange
• If applicable, photographs of the item (damaged or defective items)
• The item you would like to receive as part of the exchange

Our customer service team will respond promptly with return instructions and a return address. Please do not return items without prior approval, as this may delay processing.

Exclusions and Limitations

We reserve the right to refuse returns or exchanges for items that do not meet the above conditions. Additionally, any returns or exchanges requested outside of the 14-day period will not be eligible for a refund or exchange.

Contact Us

If you have any questions regarding our Returns & Exchanges policy, or if you need assistance with the return or exchange process, please contact us:

Rivbao (Guangzhou) Optical Technology Co., Ltd.

Email: [email protected]
Phone: +86 123 456 7890
Website: www.rivbao.com
Address: Guangzhou, China