At Rivbao (Guangzhou) Optical Technology Co., Ltd. (“we”, “our”, “us”), we strive to ensure a seamless and efficient shipping experience for all our customers. This Shipping Policy outlines our shipping practices and terms for orders placed on www.rivbao.com.

Shipping Locations

We ship to most locations around the world. Whether you’re located in Asia, North America, Europe, or beyond, we offer shipping services to meet your needs. If you are unsure whether we ship to your location, please contact us at [email protected] for confirmation.

Shipping Methods

We provide multiple shipping methods to ensure timely and cost-effective delivery of your products. The available shipping options depend on the destination and order details.

• Standard Shipping: Typically takes 7-14 business days depending on your location.
• Express Shipping: Delivers in 3-7 business days for faster delivery (additional fees may apply).
• Freight Shipping: For bulk orders, freight shipping options are available. Please contact us for details.

Order Processing Time

Orders are processed and shipped on business days (Monday to Friday, excluding holidays). Please note that the processing time for orders is typically 1-2 business days after payment confirmation.

Production and Sample Lead Time

For custom products, the lead time may vary depending on the specifications of your order. Generally, the production cycle for bulk orders is approximately 25 days, while sample orders can be processed and shipped within 7 days.

Shipping Costs

Shipping costs are calculated at checkout based on the shipping method selected, the weight of your order, and the delivery destination. You will be able to review the shipping cost before confirming your order.

Customs, Duties, and Taxes

Customers are responsible for any customs fees, duties, or taxes that may apply to international shipments. These charges are levied once a shipment reaches your country and are not included in the shipping cost. Please check with your local customs office for more information regarding these charges.

Order Tracking

Once your order has been dispatched, we will send you a confirmation email containing the tracking number and carrier information. You can track the status of your shipment using the provided tracking link on the carrier’s website.

Delivery Issues

If you experience any issues with your delivery, such as delayed or lost packages, please contact us as soon as possible. We will work with the carrier to resolve the issue. However, please note that once the shipment is in transit, we cannot guarantee delivery times.

Returned Shipments

If a shipment is returned to us due to an incorrect address, failure to pick up from the carrier, or other reasons beyond our control, you will be responsible for the shipping fees to reship the order. Please make sure to provide accurate and complete shipping information when placing an order.

Shipping Restrictions

We reserve the right to refuse shipping to certain locations or countries due to logistics challenges or compliance issues. In such cases, we will notify you promptly, and any charges related to undelivered shipments will be refunded.

Changes to This Shipping Policy

We may update our shipping policy from time to time. If any significant changes are made, we will post an updated version on our Site. We encourage you to review this policy periodically to stay informed about any changes to our shipping practices.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please don’t hesitate to contact us:

Rivbao (Guangzhou) Optical Technology Co., Ltd.

Email: [email protected]
Phone: +86 123 456 7890
Website: www.rivbao.com
Address: Guangzhou, China